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www.old-elm.com
Orders / Freight
• NO MINIMUM ORDER
• 100% Satisfaction Guarantee
We guarantee your 100% satisfaction with all Reinders' merchandise. If you are not completely satisfied with your order, please return it to us within 5
days of invoice date.
No returns will be accepted without prior authorization.
• Placing Orders
Orders may be placed through this website, by phone 1-800-785-3304, via fax 262-786-6111 or, via e-mail to customerservice@old-elm.com
• Freight
All prices are FOB Elm Grove, WI
Backorder items are no longer shipped free freight.
Drop-ship orders have a $4.00 handling charge in addition to freight.
Determination of freight charges is as follows:
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Order Total
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Amount of Freight Charges Reinders Will Pay
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Up to $500
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Actual freight charges apply
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$501 to $1,000
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20% of total freight charge
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$1,001 to $1,500
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30% of total freight charge
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$1,501 to $2,000
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40% of total freight charge
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$2,001 to $3,000
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50% of total freight charge
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$3,001 to $10,000
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60% of total freight charge
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Over $10,000
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70% of total freight charge
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• Stock Items:
Buy in eaches or save 1% on full case quantities. See product descriptions for qualifying products.
• Special Orders (noted in product descriptions):
Minimum order is a full case (no additional discounts apply).
Drop ship or shipping charges will be added to order.
Please allow additional time for delivery.
Payment / Terms
• Open Credit
Approved accounts with established credit receive net 10th & 25th of the month depending on delivery date:
Deliveries made between 1st - 15th - payment due 25th of the month.
Deliveries made between 16th - 31st - payment due the 10th of the following month.
Interest charges on overdue balances may apply.
• Credit Cards
Mastercard/Visa/Discover are accepted as payment at the time of order.
• New accounts:
Please contact us for credit application via e-mail or phone.
Damaged / Defective Merchandise
• Manufacturers Defects
Any products received with manufacturer defects will be resolved according
to the manufacturer's specific procedures. Please contact Reinders for details.
• Damage from Shipping
While all our products are packed and shipped according to high quality control standards, sometimes damages
can occur during transit and delivery. Please follow the following guidelines:
• Complete Inspection/Discrepancy All shipments should be completely inspected immediately upon receipt for any signs of damage or
shortage. Claims for errors must be made within 5 days of receipt of goods.
• Damage in Transit When damage occurs during transit a proper notation should be made on the bill of lading and initialed by the delivering
driver. Please contact Reinders within 5 days of product shipment, no returns will be accepted without prior authorization.
• Concealed Damage
Damage may be noticed at a later date. Such damage is normally the responsibility of the customer, however, if
concealed damage is found the following procedure must be adhered to: Please contact Reinders with the name of the product, package size, invoice/bill
of lading number and a complete description of the damage. After reviewing this information, we will determine if a credit will be issued.
• Damage in Retail Location
Credit will not be issued for damage occurring at the retailer's location.
Terms and Policies subject to change without notice.
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